03/24/04 — Dealing with difficult people seminar set

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Dealing with difficult people seminar set

By Phyllis Moore
Published in News on March 24, 2004 2:10 PM

The Business and Industry Center of Wayne Community College will offer the free seminar "Dealing With Difficult Situations" on Monday, April 19, from 2-5 p.m. in Room 145 of the Dogwood Building on campus. Call 735-5151, ext. 334, to pre-register by April 15.

This fast-paced seminar, presented by Louise Knox, shows how to handle situations before they drain your energy and waste your time.

She will teach how to identify a difficult person, avoid difficult situations, use a powerful communication method, deal with an angry person, use assertive techniques, handle manipulators and maintain the right attitude.