06/27/11 — Progress Energy customers can report outages online

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Progress Energy customers can report outages online

By From staff reports
Published in News on June 27, 2011 1:46 PM

A month into hurricane season, Progress Energy Carolinas has introduced a new tool this year to help customers report power outages more easily.

In addition to its automated outage reporting phone line, the utility has expanded its online resources to allow customers to report outages using computers and compatible mobile devices. Customers can register and access this online tool by visiting www.progress-energy.com/storm.

Customers can also call Progress Energy's automated outage reporting line at 1-800-419-6356. Progress Energy's automated outage reporting system is capable of handling more than 120,000 calls per hour.

For information on all of the utility's outage reporting options, visit progress- energy.com/storm. Progress Energy encourages customers interested in using mobile devices or computers to report outages to register in advance of storm season. Customers will need their account number, located on their bill, to register.

To keep customers informed following a storm, the company has developed an online outage map showing up-to-date information about current outages and estimated restoration times. The outage map can be viewed at www.progress-energy.com/outagemap.

Progress Energy also sends updates on storm-related outage restorations via Twitter and Facebook. Customers can follow at www.twitter.com/progress energy and www.facebook. com/progressenergycarolinas.