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05/22/14 — Commission approves study for new 911 dispatch center

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Commission approves study for new 911 dispatch center

By Steve Herring
Published in News on May 22, 2014 1:46 PM

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Telecommunicator and shift supervisor Calvin Harvey operates one of the stations at Wayne County's 911 center, which last year handled 363,786 calls -- a number that is expected to climb as new standards go into effect that will require that the center be able to accept texts, photos and video.

When someone calls Goldsboro's water department after hours, the call winds up at Wayne County's already swamped E-911 call center. The calls do not tie up emergency lines, but they do tie up personnel. Last year alone, the center...

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